Returning an Unwanted Item

If you are not satisfied with your order or have simply changed your mind, you may return an unopened and unused product as long the item is still in its original unopened sealed condition within 14 days of invoice, returns are subject to the terms below. RMA # Return Merchandise Authorization number is required to return your item, please contact customer service to obtain a Return Merchandise Authorization.

Please return your item within 14 days of receiving it and you will receive a full refund to your original payment method, minus shipping and handling fees. Please note we will not refund any postage and handling that we incurred in dispatching the original order. Returns may be subject to restocking fees if not returned according to our policy.

Due to health reasons, we do not offer refunds on cosmetics, hair care and skincare items. Please make your selections carefully.

Shipping cost is non-refundable for returned, undeliverable, unclaimed and packages that are refused.

Any shipping cost you incur to return the product to us will not be refunded. The only exception to this is if we have made a shipping error.

Returns may be shipped directly to the 7StarsFragrances.com warehouse address provided on the Return Merchandise Authorization number.

RETURNS MERCHADISE AUTHORIZATION REQUEST FORM (RMA)  - FILL IN CUSTOMER SHIPPING DETAILS

Returns will be processed, and refunds will be issued within 1-2 weeks of receipt.

All products are subject to inspection by 7StarsFragrances.com staff. Returns that do not meet the above criteria may be returned to customer or destroyed upon request.

Please Note: If your online order arrived damaged or defective, please contact us (within 48 Hours) Monday through Friday, 9 AM - 5 PM EST at Help@7StarsFragrances.com