At Your Service - From Tracking your order to processing a return, we are here to help
7StarsFragrances.com is a licensed online Designer Fragrance distributor with one of the largest collection of Women’s and Men’s fragrances for every occasion at low prices.
We are offering only Authentic Designer Fragrances, Guaranteed Originals at affordable prices accessible to everyone.
You can order quickly and easily through 7StarsFragrances.com. We accept and deliver orders within the United States and select international locations. For more information, see our International Shipments page. You must be at least 18 years of age to make an online purchase. For more information, please see our Privacy Statement.
We hope that you enjoy your shopping experience on our site.
Contact us by email or using one of our self-service features.
We greatly value you as a customer, Thank you for shopping 7StarsFragrances.com
Our goal is to provide you with an enjoyable, informative, and convenient shopping experience for Women’s and Men’s fragrances.
If for any reason you are not satisfied with your experience on 7StarsFragrances.com, please contact us, and you can initiate a return to our fulfillment center according to the RETURN POLICY & INSTRUCTIONS.
7StarsFragrances.com Customer Service is ready to assist you.
EMAIL US at Help@7StarsFragrances.com
Representatives are available:
MON-FRI: 9am to 5pm ET
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Order Status
For your convenience, we will automatically send you updates regarding the status of your order via email. To track your order online, please log into your account and click on the My Orders tab. If you are not a registered user, you can contact customer care at Help@7StarsFragrances.com, please be sure to include your order number for faster service.
If you are a registered customer, you can always check your order status history. Click on the Account dropdown menu at the top right corner of any page and click on Order Status, to view an order click on Order History to view your past orders. -
Tracking Number
For your convenience, 7StarsFragrances.com will send you an email with the tracking number and carrier information as soon as your order is processed and shipped. Please allow approximately 24 hours for your tracking number to update onto the carrier’s website.
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Change or Cancel an Order
You can make changes or cancel your order within 1 hour from the time you submit your order. You may do so by contacting our Customer Care during business hours Monday – Friday 9 a.m. – 5 p.m. EST or by email at Help@7StarsFragrances.com. Order changes include cancellation requests, address changes, shipping upgrades or adding/removing items from your order. After 1 hour has passed, your order will be locked and can no longer be modified. We will send you an email to confirm any changes or cancellation request.
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Cancel an Order
You may request a cancellation of your order within 1 hour, provided your order has not been sent to our warehouse for fulfillment or shipped. Promptly email us your cancellation request and include your web confirmation number to Help@7StarsFragrances.com. We will do our best to cancel the order and will send a confirmation upon cancellation.
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Backorder/Out of Stock
In the rare event an item you purchased is on backorder or gone out of stock, we will send you an email or contact you by telephone. If your order contains multiple items, we may ship your order partially to expedite your order and give you the option to backorder or cancel the unshipped items.
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Product Availability
7StarsFragrances.com makes every effort to ensure that all the merchandise we feature is in stock. In the event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock. You will not be charged for the out of stock item.
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CAN I RETURN OR EXCHANGE AN ITEM?
Eligible items can be returned for a refund of the merchandise value within 14 days of receiving an order, an original receipt or gift receipt is required.
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How to Return
Return by UPS – print a return merchandise authorization FORM from our Returns Policy page, request a return merchandise authorization number (RMA) and bring to a shipper location near you.
Items Not Eligible for Returns
- Ordered Wrong items
- Special-Order Items
- Gift cards
- Final sale items
- Damaged Items
See our full RETURN POLICY.
CAN I SHIP TO MULTIPLE ADDRESSES FROM A SINGLE ORDER?
We do not offer the option to "Ship to multiple addresses." On the same order.
WHY IS THE PRICE OF AN ITEM IN MY SAVED SHOPPING CART DIFFERENT FROM WHEN I SELECTED IT?
Prices are subject to change — including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.
RMA - RETURN MERCHANDISE AUTHORIZATION FORM
